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MOKE-FINE-WINES

EXCEPTIONAL FINE & EVERYDAY WINE

FINE & EVERYDAY WINE

terms & conditions

Please read these terms of sale carefully before placing your order. We recommend that you print a copy along with your order for future reference. Please note that our FAQ also form part of these terms.

Description and price of goods

The description and price of the goods you order will be as shown on the Company’s Website at the time you place your order. The prices shown on the Company’s website are only applicable to sales made through the Company’s website.

The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, the Company will inform you as soon as possible, and refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.

Every effort is made to ensure that prices shown on the Company’s website are accurate at the time you place your order. If an error is found, the Company will inform you by email to the address provided in your order form as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, the Company will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.

In addition to the price, you may be required to pay a delivery charge for the goods, as shown during the checkout process on the Company’s website. If you do not agree with the delivery price stated during checkout then you do not have to proceed with your order.

The price of the goods and delivery charges are inclusive of VAT where stated.

Your credit / debit card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of placing your order.

All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. In addition, in the interests of preventing fraudulent use of credit and charge cards, the Company may validate the names and addresses supplied during the order process against commercially available records (e.g., Electoral Roll data). We may need to contact you by letter, telephone or email to verify details before we are able to despatch your order.

Vintages – We will supply an ensuing vintage when the quoted is no longer available.

Payment

Payment for the goods and delivery charges can be made by Visa, Visa Debit or Mastercard.

Delivery

The goods you order will be delivered to the address you give when you place your order.

When placing your order and you anticipate that no-one will be present to receive it, please leave detailed instructions for delivery alternatives in the option box at checkout. If you request that your delivery is ‘left safe’ then you do so entirely at your own risk. The company will not be liable for incomplete or missing deliveries that have been left without a signature.

If there is no one at the address who is competent to accept delivery of the goods, the recipient will either be notified of an alternative delivery day or be asked to contact the courier to arrange re-delivery.

If multiple delivery attempts are made to the provided delivery address and a competent recipient is not present to sign for the goods, or no effort is taken by the recipient to contact the courier to arrange re-delivery, the order will be returned to our warehouse. In this instance, a delivery surcharge may need to be paid by the customer in order for the goods to be re-delivered. The Company will contact you and provide you with a quote.

Every effort will be made to deliver the goods to you within 5 working days however, in rare cases, this may be as long as 10 working days. A working day is any day other than weekends and Bank or other public holidays.

The Company will not be liable for any loss or damage suffered by you through any delay in delivery.

Any shortage in delivery or non-arrival of goods must be reported to the Company within 7 days of the expected delivery date i.e., following email notification that the goods have been dispatched.

Any orders returned to the Company following non-delivery and subsequently cancelled will be refunded excluding any original delivery charges paid for by the customer and incurred by the Company.

You will become the owner of the goods you ordered and responsible for risk of loss or damage to them once they have been delivered to you.

Your right to cancel

You may wish to cancel your order for whatever reason after it arrives. In which case you may do so within 14 working days from receiving the wine, provided the bottles are unopened, intact and in their original packaging (which must still be in its original condition).

To exercise your right of cancellation, you must give written notice to the Company by email, to info@mokefinewines.co.uk and include details of the goods ordered and (where appropriate) their delivery.

If you exercise your right of cancellation after the goods have been delivered to you, unless the item is defective or we have delivered the item to you in error, you must contact Moke Fine Wines at info@mokefinewines.co.uk to arrange collection by our authorised distributor at your expense. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.

Once the goods are collected and inspected, we will reimburse you for the cost of the wine minus a surcharge of £25.00 for collection (from mainland UK addresses; non mainland addresses will incur higher rate surcharges). If you fail to make the goods available for collection within 14 days of cancellation, you will be deemed to have accepted the goods.

On inspection of the returned goods, the Company will refund or credit you within 14 days for any sum that has been paid by you or debited from your credit card for the goods.

If you do not make the goods available to our authorised distributor as required, the Company may charge you a sum not exceeding the direct costs of recovering the goods.

Data protection

The Company will take all reasonable precautions to keep the details of your order and payment secure, but unless the Company is negligent, the Company will not be liable for unauthorised access to information supplied by you.

The Company will use the information you provide about yourself for the purpose of fulfilling your order. The Company would like to notify you of products and offers that may be of interest to you from time to time, and if you would not like to be notified of these, please email info@mokefinewines.co.uk heading your email ‘unsubscribe’. You can correct any information about you, or ask for information about you to be deleted, by giving written notice to the Company at info@mokefinewines.co.uk

Applicable law

These terms of sale and the supply of the goods will be subject to English law, and the English courts will have jurisdiction in respect of any dispute arising from the contract.

Complaints and Queries

If you are not happy with any aspect of our service, or if you have any queries or comments, please either email us at info@mokefinewines.co.uk, telephone us on 01285 771127 or write to Moke Fine Wines Ltd, Fosse Hill Lodge, Coates, Cirencester, GL7 6NT

GENERAL WEBSITE TERMS & CONDITIONS

These Terms and Conditions govern your use of the Company website (the “Company Site”) and your relationship with Moke Fine Wines Ltd (the “Company”, “we” or “us”). Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not use the Company Site. If you have any questions on the Terms and Conditions, please contact info@mokefinewines.co.uk

Use of the Company Site

The Company Site is provided to you for your personal use subject to these Terms and Conditions. By using the Company Site, you agree to be bound by these Terms and Conditions. References to these Terms and Conditions include the consumer terms of sale.

You must be over 18 years old to purchase alcohol from the Company Site.

All personal details are kept strictly confidential and are not shared with any other party (including those outside of the EEA). As an additional security precaution, we do not store any credit card details on our website.

Amendments

We may update these Terms and Conditions from time to time for legal or regulatory reasons or to allow the proper operation of the Company Site. Any changes will be notified to you via the e-mail address provided by you or via a suitable announcement on the Company Site. The changes will apply to the use of the Company Site after we have given notice. If you do not wish to accept the new Terms and Conditions you should not continue to use the Company Site. If you continue to use the Company Site after the date on which the change comes into effect, your use of the Company Site indicates your agreement to be bound by the new Terms and Conditions.

Registration

To register on the Company Site, you must be over 18 years of age.

You must ensure that the details provided by you on registration or at any time are correct and complete.

You must inform us immediately of any changes to the information that you provided when registering by updating your personal details in order that we can communicate with you effectively.

Password and Security

When you register to use the Company Site you will be asked to create a password. In order to prevent fraud, you must keep this password confidential and must not disclose it or share it with anyone. If you know or suspect that someone else knows your password, you should notify us by contact us immediately.

If the Company has reason to believe that there is likely to be a breach of security or misuse of the Company Site, we may require you to change your password or we may suspend your account.

Intellectual Property

The content of the Company Site is protected by copyright, trademarks, database right and other intellectual property rights. You may retrieve and display the content of the Company Site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Company Site without written permission from the Company.

Your use of the Company Site

You may not use the Company Site for any of the following purposes:

interfering with any other person’s use or enjoyment of the Company Site; or making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

You will be responsible for our losses and costs resulting from your breach of this clause 6.

Availability of the Company site

Although we aim to offer you the best service possible, we make no promise that the services at the Company Site will meet your requirements. We cannot guarantee that the services will be fault-free. If a fault occurs with the Company Site, you should report it to info@mokefinewines.co.uk and we will attempt to correct the fault as soon as we reasonably can.

Your access to the Company Site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore the service as soon as we reasonably can.

The Company’s right to suspend or cancel your registration

We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.

You can cancel your registration at any time by informing us in writing info@mokefinewines.co.uk

The suspension or cancellation of your registration and your right to use the Company Site shall not affect either party’s statutory rights or liabilities.

The Company’s liability

The Company Site provides content from other Internet sites or resources and while the Company tries to ensure that material included on the Company Site is correct, reputable and of high quality, it does not make any warranties or guarantees in relation to that content. If the Company is informed of any inaccuracies in the material on the Site, we will attempt to correct the inaccuracies as soon as we reasonably can.

If we are in breach of these Terms & Conditions, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you use the Company Site. Our liability shall not in any event include business losses such as lost data, lost profits or business interruption.

The Company shall have no liability for any damage or loss resulting from viruses, worms, Trojan horses or other malicious code or the corruption or loss of data or any damage to software or hardware.

This clause 9 shall not limit or affect our liability resulting from any products sold through the Company Site being found to be unsafe or if something we do negligently causes death or personal injury.

Third party websites

As a convenience to customers, the Company Site includes links to other web sites or material which are beyond its control. The Company is not responsible for content on any site outside the Company Site.

Advertising and Sponsorship

Part of the Company Site may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Company Site complies with relevant laws and codes. We will not be responsible to you for any error or inaccuracy in advertising and sponsorship material.

Applicable Law

These Terms and Conditions will be subject to the laws of England. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so within England.

International Use

We make no promise that materials on the Company Site are appropriate or available for use in locations outside the United Kingdom and accessing the Company Site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.

Miscellaneous

You may not transfer any of your rights under these Terms and Conditions to any other person. We may transfer our rights under these Terms and Conditions to another business where we reasonably believe your rights will not be affected.

If you breach these Terms and Conditions and the Company chooses to ignore this, the Company will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.

The Company shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its reasonable control.

The Company Site is owned and operated by Moke Fine Wines Ltd, a company registered in England and Wales with its registered office at 302 Cirencester Business Park,  Love Lane, Cirencester, Gloucestershire, GL7 1XD. If you have any queries, please contact info@mokefinewines.co.uk.

Company Registration No. 07133916, VAT No. 984857156, AWRS: XAAW0000010326

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